Camellia Communications Digital TV Plans

Digital TV

Connect to the best digital entertainment experience with Hayneville Telephone’s Digital TV. Enjoy your favorite TV shows, local channels, premium movies, sports and events in High Definition and control how you watch with our DVR service.

Digital TV Plans & Pricing

Digital TV - Premium Channels

Add a premium channel to your service:
+Showtime
+Starz & Encore
+HBO
+Cinemax

Premium Channel Pricing

Premium Channel Monthly Pricing:
+1 Premium Channel:  $18.99 / month
+2 Premium Channels:  $34.99 / month
+3 Premium Channels:  $48.99 / month
+4 Premium Channels:  $60.99 / month

Channel Line Up

Click to see our Channel Lineup!
+ Basic
+ Standard
+ Expanded
+ HD
+ Premium and Premium HD

Parental Controls

CTV parental controls include V-Chip support, blocking of unrated programming, channel-by-channel blocking, and blocking by content rating levels. You have control over what information gets displayed on the Electronic Program Guide and can unlock controls for a particular time frame.

Initially your service uses default settings which allow access to all programs. Ratings are set from the Main Account. Subaccounts (individual user accounts) can be set up for household members based on their viewing needs. Once Parental Controls are activated an icon will appear in the navigation menu.

Parental Control Settings from the Main Account

Press the Menu key on your remote control and arrow to the Settings tab. Press OK on your remote. Enter your Password, arrow to OK and press OK.

Arrow to the Parental Control section and highlight Change, press OK. This takes you to the Users tab. Here ratings for Movies, TV and Content are set up along with Unlock Timeout. Each rating has a drop-down menu for age appropriate programming. The Content ratings work in addition to the Movie and TV ratings and let you block unwanted content such as sex or violence.

Tip: The Unlock Timeout lets you deactivate the Parental Controls for 30 minutes to 3 hours. After 3 hours Parental Control will automatically reactivate.

To choose your Movie settings press OK and a drop-down menu will appear. Select the desired rating and press OK. Next you can do the same for TV Ratings and Unlock Timeout.

Arrow to Content. To select the ratings you want to block press OK and a checkmark will appear. To remove the content rating press OK again. Ensure that the Enable Parental Control box is checked. If it is not checked, Parental Control is not enabled.

Arrow to Done and press OK takes you back to the Preferences tab. Arrow down to OK and press OK. You will be returned to your program.

NOTE: Any Parental Controls set will only take effect if you check the Enable Parental Controls option on the Main Account and exit the Preferences tab via the OK button. Otherwise, the default setting is in effect, allowing the viewing of all programs regardless of settings for individual user accounts.

How to set up Subaccounts (Individual User Accounts)

Press the Menu key on your remote control and arrow to the Settings tab. Press the Select key on your remote. Input your Password, arrow to OK and press the Select key on your remote. If the electronic keyboard appears just press the Select key on your remote again.

Arrow to the Users tab and press Select. Arrow to Add, press Select. Arrow to New Login and press Select to display a digital keyboard. Use your remote’s Arrow keys and the Select key to enter a Login Name. When done, arrow to Enter on the digital keyboard and press Select. The new Login Name will appear in the box.

Arrow to and choose the desired Movie Rating for this User and press Select. Now, arrow to and choose the desired TV Rating and press Select. Arrow to and enter New Password, Select. Arrow to Confirm Password and reenter what you typed in the New Password field, Select.

Customer Service & Support Policy

Maintenance
In order to provide high quality service, our technicians must periodically test our CTV network. This may cause temporary loss of service. If your service is not working properly, contact Customer Service. If we are testing or there is an outage in your area, you will be informed when you call. If the problem is not being caused by maintenance, we should know immediately if there is a problem in your area. In either case, we will work as quickly as possible to restore service.

Sports Blackouts
Professional sporting events, both local and national, may be subject to blackouts per the league’s broadcast rules. Due to these blackouts, not all programming and services will be available in all areas and programming may be subject to change.

“Adult at Home” Policy
Camellia Communications’ policy is that our installers and technicians WILL NOT enter your home to perform any work if a responsible adult is not present. We realize this may cause an inconvenience for some of our customers, but we feel this policy is essential to protect both you and our employees.

Equipment
Camellia Communications will repair and/or replace the equipment we use to provide your CTV service at no charge. If you are experiencing problems, contact Customer Service to schedule a service call. Camellia Communications does not repair personal equipment such as VCRs and televisions and is only responsible for bringing service to the input of such equipment. The equipment we provide to our subscribers is and shall remain the property of Camellia Communications and must be returned to Camellia Communications if service is discontinued for any reason, or if Camellia Communications wishes to exchange equipment. Failure to return equipment or damage of equipment may result in a charge being made against your account. Camellia Communications will replace or repair your equipment at no charge in the event of failure during normal use.

Communications, Bills and Refunds
Camellia Communications will provide its customers with a 30-day notice of any changes in programming services and rate adjustments. Monthly fees are payable in advance of each month’s service and are payable until the date we receive notification to discontinue service. Bills are payable upon receipt and become delinquent on the next month’s processing date. If we do not receive full payment for service, a late fee may be applied and service will be subject to interruption. If service is interrupted for non-payment electronically, the balance plus a restoration fee will be collected before service is restored. If service has been physically disconnected, reconnection will require full payment of the amount owed plus a reconnection charge. Advance payment of a deposit and the next month’s service fee may also be required. You may request that your deposit be returned after one year of good payment record. If you believe your statement contains a billing error, please contact us within 30 days of receipt of the statement in question. We will respond to all billing inquiries within seven business days.

Save money when you bundle your services!

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208 East Tuskeena Street  |  Hayneville, AL  36040   |   334-548-2101