Hayneville Telephone Company

COVID-19: HEALTH & SAFETY RESPONSE

Business Office Lobby Re-opens Monday, May 3rd

Thank you for your support over the last six weeks as we have persevered through some new and challenging times.  As you are aware, Governor Kay Ivey has declared that most businesses may re-open according to the Alabama Safer Plan. Hayneville Telephone Compan will re-open its lobby effective Monday, May 3rd. We are preparing a safe environment for our customers including new plexiglass, social distancing markings, and traffic flow aids to create a safe distance between customers.  Our office hours will be 8:00am to 4:30pm and closed for lunch from 12:30pm to 1:30pm.  You can visit the office to pay your bill, or we have 4 other ways listed below.

 

CUSTOMER SUPPORT

548-2101

Speak to a live representative.

4 Ways to Pay Your Bill

BY PHONE

Call 548-2101. Please have your account number handy. Bank account and routing numbers also needed for first time.

MAIL

P.O. Box 175
Hayneville, AL 36040

 

ONLINE

Click the ‘View & Pay Bill’ tab to proceed. Login to your existing Smart Hub account or sign up to proceed.

DROPBOX

Located oustide of our business office at 208 E. Tuskeena Street. Please include your email address so we can email you a receipt.

Service Call Policy

At Hayneville Telephone Company, the only thing greater than our commitment to customer service is our commitment to the safety and well-being of our members, employees and community at large. Based on guidance from the Centers for Disease Control, the National Institutes of Health and other agencies, we have developed a simple set of questions to guide how we interact with customers in their homes. Please remember, our employees travel from home to home and from business to business. We must not play a role in spreading exposure to COVID-19.

Before any employee will be dispatched to a customer’s home for a service call, we will ask the customer a series of questions to determine the risk of exposure. If our team believes that any risk exists, the service call will be further evaluated or rescheduled if possible. If the service call is an emergency, special precautions must be taken by our employees and our customers before a visit can be made.

Our employees will use their best judgment before scheduling a service call and after arriving at a customer’s home to determine the best approach for protecting everyone involved. Again, we are committed to the safety and well-being of our members, employees and community at large, and this policy is in keeping with that commitment.

We continue to monitor updates from federal, state and local officials regarding the COVID-19 outbreak, and we may make adjustments to this screening policy as appropriate. Thank you for helping us keep our community safe!

Hayneville Telephone Company Logo
208 East Tuskeena Street  |  Hayneville, AL  36040   |   334-548-2101
 

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